FAQ

PAPILIA® Lash Enhancements are lightweight lash segments designed to enhance your natural lashes with the freedom to customise your look.

Unlike traditional strip lashes, individual segments can be placed where you want them, allowing you to build everything from subtle definition to beautifully enhanced volume.

Each style is crafted with ultra-fine Korean PBT fibres and an ultra-slim cotton band for a soft, lightweight feel and seamless wear.

PAPILIA® Lash Enhancements are truly multi-way. You can wear them above your natural lashes, beneath them, or combine both placements to create your own look.

Worn above, they create a more open, lifted eye look and offer a familiar application method for those used to traditional strip lashes.

Worn below, they sit close to the lash line for an exceptionally seamless, undetectable finish.

Because you control the placement, direction and layering, you can customise your lashes to complement your own eye shape and features.

Yes. PAPILIA® Lash Enhancements are 100% vegan and cruelty-free.

They are handcrafted using ultra-fine Korean PBT fibres and an ultra-slim cotton band.

Yes. PAPILIA® Lash Enhancements can be reused when handled with care.

After removal, gently remove any remaining adhesive and clean your lash enhancements following our Care & Reuse guide. Allow them to air-dry completely before returning them to their tray.

The lifespan of your lashes will depend on how they are applied, removed and cared for.

Gently remove the lash enhancements from the tray using tweezers or your preferred applicator.

Apply your preferred adhesive, then place the enhancements along the lash line to create your desired look.

PAPILIA® Lash Enhancements can be worn above or beneath your natural lashes, or you can combine both placements to create a customised look.

If you're using PAPILIA® Bond & Seal, follow the application instructions provided with the product.

Visit our Tutorials page or scan the QR code included with your lashes for application instructions and tips.

PAPILIA® Lash Enhancements are designed to give you greater control than a traditional strip lash.

Because the lashes are applied in individual segments, you can work gradually across the eye and adjust the placement, direction and intensity as you go.

As with any lash application technique, it can take a little practice to become comfortable with the process.

Visit our Tutorials page or scan the QR code included with your lashes for application instructions and tips.

Placement depends on the look you want to create and whether you are wearing the lashes above or beneath your natural lashes.

Experiment with different lengths, positions and directions to find what best complements your eye shape and features.

Our tutorials provide step-by-step guidance to help you get started.

Absolutely.

One of the benefits of our lash enhancements is the freedom to combine different lengths and create your own lash map.

You can build subtle definition, add intensity to specific areas or create a more customised shape to complement your eyes.

Explore our tutorials for lash mapping inspiration.

After removal, gently clean away any remaining adhesive from the lash band, taking care not to pull on the fibres.

For daily adhesive, gently peel away any glue that lifts easily. For remaining bond after extended wear, use PAPILIA® Remover to soften it before gently removing it.

To remove makeup or cleansing residue, gently wash with a mild lash shampoo and lukewarm water. Rinse thoroughly and allow the lashes to air-dry completely before returning them to their tray.

Handle your lash enhancements carefully to help preserve their shape and condition.

PAPILIA® Lash Enhancements are designed to create definition without the need for mascara.

If you choose to use mascara, avoid applying excessive product directly to the lash fibres, as this can affect their appearance and may make them more difficult to clean and reuse.

PAPILIA® Lash Enhancements are designed to be lightweight and to allow for gentle removal when the correct removal process is followed.

The most important thing is never to pull or tug the lash enhancements away. Always use an appropriate remover to loosen the adhesive before gently sliding them away.

As with any cosmetic product used around the eyes, individual experiences can vary. Always conduct a patch test before use. If you experience irritation or discomfort, discontinue use.

If you have sensitive skin or eyes, we recommend performing a patch test before using any PAPILIA® adhesive, Bond + Seal or Remover.

If irritation or an allergic reaction occurs, discontinue use immediately.

PAPILIA® Lash Enhancements can be customised to suit different natural lash lengths and eye shapes.

The key consideration is having sufficiant natural lash for the lash enhancement to attach securely.

Each PAPILIA® style has been designed with a different balance of length, texture, volume and definition.

Consider the effect you want to create, from subtle definition to soft volume or a fuller finish.

Our collection pages and product imagery are designed to help you compare the different styles.

Yes. PAPILIA® Lash Enhancements are designed to give you the freedom to customise your look.

You can combine different lengths, change the direction of individual segments, vary placement and layer segments to build your preferred level of definition and volume.

The same lash can create different effects depending on how you choose to wear it.

PAPILIA® Bond + Seal is designed to help apply and secure your lash enhancements.

Apply a thin layer of BOND to your natural lashes or lash segments. Position your lash enhancements above or beneath your natural lashes, then apply a thin layer of SEAL at the base to remove tackiness and help secure them in place.

Gently press the lashes together using your tweezers or applicator.

Apply PAPILIA® Remover generously to the lash enhancements, concentrating on areas where adhesive has been applied.

Allow approximately 30 seconds for the remover to dissolve the adhesive, then gently slide the lash enhancements away using a cotton pad or applicator.

Remove any remaining residue by brushing through the lashes again with remover.

PAPILIA® Lash Enhancements can be used with your preferred lash adhesive.

However, PAPILIA® Bond + Seal and PAPILIA® Remover have been created specifically to work as part of your lash application and removal routine.

Orders are typically dispatched within 1 working day, Monday to Friday, excluding UK bank holidays.

UK delivery is usually 2-3 working days from dispatch.

International delivery is usually 5–10 working days from dispatch.

Delivery times are estimates and may vary depending on destination.

Yes. PAPILIA® ships worldwide using tracked Royal Mail delivery services.

You can find full delivery options, estimated times and destination-specific information on our Shipping page.

Yes. All PAPILIA® orders are sent using tracked Royal Mail services.

You will receive tracking information once your order has been dispatched. Please allow some time for tracking updates to appear, particularly with international deliveries.

International orders may be subject to customs duties, taxes or other charges depending on the destination country.

Any applicable charges are determined by the destination country's customs authority and are outside PAPILIA®'s control.

For US orders, applicable duties and taxes are collected at checkout.

For more information, please see our Shipping page.

For hygiene reasons, we cannot accept returns of opened or used lash products.

For full information about eligible returns, refunds and our returns process, please see our Returns & Refunds page.