Privacy Policy

At PAPILIA®, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights in relation to your data.

Scope

This Privacy Policy applies to your use of this website and any purchases, enquiries or interactions you have with PAPILIA®.

The data controller responsible for your personal information is PAPILIA®.

If you have any questions about this Privacy Policy or how we use your information, please contact us at support@papiliacosmetics.com.

Data We Collect

We may collect and process the following personal information:

• Your name
• Email address
• Delivery and billing address
• Telephone number, if provided
• Payment information, processed securely through our payment providers
• Information you provide through our contact forms, customer service enquiries or other communications
• Your marketing preferences, such as whether you have opted in to receive emails or SMS messages
• Information about your use of our website, including pages visited, device information and cookies

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders
• To arrange delivery and provide order updates
• To provide customer support and respond to your enquiries
• To send important service-related communications
• To improve our website, products and services
• To send marketing communications where you have consented or where otherwise permitted by law
• To comply with our legal obligations and help prevent fraud

We will only use your personal information for the purposes described in this Privacy Policy or as otherwise explained when the information is collected.

Data Collected by Third Parties

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your information may be stored and processed through Shopify's systems, applications and databases, which use security measures designed to protect your data.

We may also use trusted third-party service providers, including payment processors, delivery partners, email marketing platforms and website analytics providers. These providers may process your personal information only to the extent necessary to provide their services to us, subject to applicable data protection requirements.

Access to and Sharing of Data

We do not sell your personal information.

We may share your information with trusted service providers where necessary to operate our business, process payments, fulfil orders, arrange delivery, provide customer support or send marketing communications where permitted.

We may also disclose your information where required by law, to comply with legal obligations, to prevent fraud or to protect our rights and the security of our customers and business.

We take reasonable steps to ensure that personal information is handled securely and only accessed by those who need it for legitimate business purposes.

Marketing Communications

We may send you marketing emails or other promotional communications about PAPILIA® products, new launches, special offers and beauty-related content where you have opted in or where applicable law permits us to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. You may also contact us at support@papiliacosmetics.com to update your marketing preferences.

Unsubscribing from marketing communications will not affect essential messages relating to an order you have placed.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the online store, remember your preferences, understand how visitors use our website and support marketing activities.

Some cookies are necessary for the website to function, while others may be used for analytics or advertising.

Where required by law, we will request your consent before using non-essential cookies or similar technologies. You can manage your preferences through the cookie settings available on our website, where provided.

Your Data Protection Rights

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request the deletion of your personal information in certain circumstances
• Request that we restrict how we process your information
• Object to certain types of processing
• Request a copy of certain personal information in a portable format
• Withdraw your consent where processing is based on consent

To exercise your rights, please contact us at support@papiliacosmetics.com. We may need to verify your identity before responding to your request.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal and accounting obligations, resolving disputes and enforcing our agreements.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that any international transfers comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or legal requirements.

Any updates will be published on this page, together with an updated effective date where appropriate.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact:

PAPILIA®

Email: support@papiliacosmetics.com

Website: https://papiliacosmetics.com