We want your PAPILIA® order to arrive safely, securely and as quickly as possible.

We ship worldwide using tracked Royal Mail delivery services, so you can follow your order from dispatch through to delivery.

Processing & Dispatch

Orders are typically processed and dispatched within 1 working day of purchase, Monday to Friday, excluding UK bank holidays.

During busy periods, product launches, promotional events or other peak periods, dispatch times may be slightly longer.

Once your order has been dispatched, you will receive confirmation and tracking information.

Tracking

All PAPILIA® orders are sent using tracked delivery services.

Once your order has been dispatched, your tracking information will be provided so that you can follow its progress.

Please note that tracking updates may not appear immediately after dispatch and can take some time to become active, particularly for international shipments.

Customs, Duties & Taxes

Orders sent outside the United Kingdom may be subject to import duties, taxes, tariffs, customs charges or other fees imposed by the destination country.

These charges are determined by the relevant customs authority and are outside PAPILIA's control.

Where applicable charges are not collected at checkout, they may be payable by the recipient before or upon delivery.

PAPILIA cannot be responsible for delays caused by customs clearance or for charges imposed by the destination country unless otherwise stated at checkout.

Customers are responsible for ensuring that they understand any import requirements or charges that may apply to their country before placing an international order.

USA Orders

We regularly review our shipping arrangements for customers in the United States to make ordering from PAPILIA as straightforward and transparent as possible.

Due to changes in international import rules, tariffs and customs requirements, the way orders entering the United States are processed may change from time to time.

Where our selected delivery service allows applicable US import duties or tariffs to be paid in advance, these costs may be incorporated into the amount shown at checkout.

Where this is not possible, applicable import duties, taxes, tariffs or carrier charges may be payable by the recipient.

Any applicable charges payable by you will be made clear wherever reasonably possible before you complete your purchase.

Incorrect Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at support@papiliacosmetics.com

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or dispatch process.

PAPILIA cannot accept responsibility for orders delivered to an incorrect or incomplete address supplied by the customer.

Where an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.

Delayed or Lost Orders

If your order has not arrived within the expected delivery period, please contact us at support@papiliacosmetics.com.

We will work with the relevant delivery provider to investigate the shipment where appropriate.

For international orders, please be aware that customs clearance and local postal services can sometimes cause delays beyond the estimated delivery period.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Busy Periods & Delays

During product launches, promotional periods, seasonal events and other particularly busy periods, both dispatch and delivery times may take slightly longer than usual.

We recommend placing orders in good time if you need your PAPILIA products for a specific date or occasion.

While we will always do our best to get your order to you as quickly as possible, delivery dates cannot be guaranteed unless a guaranteed delivery service has been specifically selected and stated as such.